Refunds

Full refund

• within 14 calendar days of payment — for any reason, no questions asked;
• at any time — if the service wasn’t provided through our fault: access didn’t open after payment, or the Appto server has been down for more than a day;
• if a payment went through twice by mistake — we return the extra one as soon as we see it.

Partial refund

After 14 days we refund the unused part of the paid month if the service couldn’t be provided through our fault.

What we don’t refund

Your AI agent subscription (Claude Code or Codex) and your Apple Developer membership: you pay their owners, not us, and refunds for them come from them.

How to ask

1. Write to support@appto.store from your Appto account email, or mention that email in the message.
2. Give the payment date. No reason or screenshots needed.
3. We confirm the request and issue the refund within three business days.

Timing and method

The refund goes through the payment service that took the payment, back to the same card or account. The money arrives within 10 business days, usually sooner; the exact time depends on your bank. We don’t keep any refund fee.

After a refund, Appto’s paid features close at once. Your apps, their code, files, history and chats with the agent stay with you.

If you paid in dollars

Orders from outside Russia are processed by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders and issues the refund itself. The rules are the same: 14 days, the full amount, no reason needed. Write to us at support@appto.store or to Paddle.com at paddle.net, and the money goes back to the same card or account.

The book “50 iPhone app niches”

The same 14 days from payment, the full amount, no reason needed: write to support@appto.store from the email you gave at checkout. The money goes back the same way you paid, within 10 business days; if you paid in dollars, Paddle.com issues the refund. After a refund the download links stop working and no more new edition emails come. Details: section 10 of the offer.

Free trial

There is no free trial (clauses 3.2 and 3.6 of the offer): before you pay you can look around Appto in the demo on sample apps, and paid features open with a subscription. If your trial started earlier, it runs until it ends. Nothing is charged during it, so there is nothing to refund; a trial without a card charges nothing afterwards either. If your trial was with a card, cancel it before it ends to avoid paying — in the app (Account → Cancel trial) or in your account at appto.store/account. If a payment has already gone through, the rules above apply: 14 days from the payment, the full amount, no reason needed.

Cancelling auto-renewal

Turning off auto-renewal isn’t a refund: charges stop, and access stays until the end of the paid month. You can do it yourself, without support: in the app (Account → Cancel auto-renewal or Remove card) or in your account on the website at appto.store/account, which works without the app. If that doesn’t work, write to support@appto.store and we’ll turn it off no later than the next business day. No reason needed.